OpenMyicloud values every customer and strives to provide customers with a pleasant experience using OpenMyicloud products and services. All OpenMyicloud software provides a free trial version, customers can test by downloading a free trial version to “try out” before deciding to purchase. These trial versions provide limited free testing features to help customers check whether the software operates as expected and meet their needs.
Because of this “try before you buy” our software, OpenMyicloud provides a 24 Hours Money Back Guarantee for all products. The refund will be approved within this guarantee only under the Refundable Circumstances below. If the purchased product exceeds the product’s specified money-back guarantee period, no refund will be made.
Under the guidance of a money-back guarantee, OpenMyicloud offers refunds for following circumstances.
1. For a One-Time Purchase
If customer purchased the same product twice, OpenMyicloud will refund one of the products for you, or swap one program for another OpenMyicloud product.
A refund of a wrong purchase requires you to purchase the correct product on OpenMyicloud site first, and then the original program would be refunded back to you.
Other additional services beyond the product
If customer finds that the order you purchased on OpenMyicloud’s official website has been charged more than the product price, please first verify whether it is a tax or bank service fee. We recommend that you directly contact tax refund organizations for tax refund and your local bank to ask for bank fee details. If it is other expenses, such as download protection fees and physical CD, these are additional services that are bound to the product by the third-party platform, allowing you to download the product when you replace the computer or in other situations. At the time of purchase, you are free to choose whether you need to purchase these additional services.
No registration code received in 24 hours after purchase
If a customer purchased a product on OpenMyicloud’s official website and confirmed that money was successfully debited, but did not receive the registration code within 24 hours (we recommend that you check spam folder), failed to obtain the registration code on our retrieve registration code page, and did not get a timely response within 24 hours from OpenMyicloud Support Team after making contact. In this case, OpenMyicloud will refund the customer’s order if they have no need for the product anymore.
2. For Product Problems
Any technical problems you have encountered when using the product, please contact OpenMyicloud’s technical support team and cooperate to locate the problem, including providing screenshots, log files, or accepting free remote services provided by OpenMyicloud.
In the following circumstances, OpenMyicloud usually does not allow refunding or exchanging products.
Dissatisfaction is caused by failure to read the function description of the product page carefully or misunderstanding of the product function before purchase.
It is highly recommended that every customer carefully check the product page and guide page on OpenMyicloud website, and try the free trial version before making their final purchase decision. If the product conforms to the content promoted on the website and faithfully executes the task according to the function description, OpenMyicloud will not refund.
OpenMyicloud does not refund software if the product fails to meet the customer’s needs due to the customer’s lack of understanding of the product’s functionality. However, OpenMyicloud can directly replace the purchased product with the correct product if the price difference between the products does not exceed $20 during the warranty period. If the purchased product is replaced with the correct product at a lower price, OpenMyicloud will not refund the price difference.
Problems or not, but we will do our best to provide corresponding solutions for your replaced product.
In addition, refund requests of more than 24h are usually not refundable, but we will do our best to provide you with corresponding solutions or replace them with other equivalent products that are of interest to you.